Complaints Procedure

Quality of service

We are committed to high-quality legal advice and client care. If you are unhappy about any aspect of the service you have received, or about the bill, please contact David Harris on 0118 208 2001.

We are confident this will be unnecessary, but if you are not satisfied with our handling of your complaint, you can contact the Legal Ombudsman at PO Box 15870 Birmingham B30 9EB.

Telephone 0300 555 0333 or email enquiries@legalombudsman.org.uk to ask them to consider your complaint.

In the event that your complaint is not about poor service but is instead about a breach of Solicitor Regulation Authority (SRA) Principles, then complain directly to the SRA. The SRA’s contact details are The Cube, 199 Wharfside Street, Birmingham, B1 1RN, telephone 0370 606 2555 or email

contactcentre@sra.org.uk.