Using Mediation For Settling Workplace Disputes

  • Matt Scott
  • Thursday, August 1st, 2019

Mediation is a form of workplace dispute resolution that is completely voluntary and confidential. This resolution involves an independent and impartial person who helps individuals or groups to resolve their conflicts. A mediator should not determine outcomes or make any judgements whatsoever during this process.

He or she should ask questions that are geared towards uncovering underlying problems. Conflicting parties are helped in understanding their issues. Options are clarified that help in resolution and settling of disputes.

The aim of mediation is to help restore and maintain relations within the workplace. Focus is placed on working together to move forward and not on how was right or wrong. This brings about a better and conducive working environment for the conflicting parties.

Mediation helps to prevent formal proceedings that may involve disciplinary actions. It can help save the relationship of workers within the workplace. This helps them put their disputes behind them. It also helps turn down issues to prevent their escalation.

Mediation can be helpful in solving interpersonal conflicts and employee complaints. In some instances, cases like bullying can be mediated. This happens when there is a genuine agreement from both parties for mediation.

Mediation enables employees to own up to their actions. It gives them responsibility for their own outcomes. They become invested in the mediation process. Any resolutions reached are not imposed on them.

Mediation sends a clear and strong message to the rest of the workforce. It shows the readiness of an employer to help mediate in the relations in the workplace. It also shows the willingness to restore damaged relations.

Mediation is not appropriate for circumstances such as gross misconduct. Formal proceedings need to be instituted during such scenarios. Mediation can follow these proceedings to help in the resolution of issues.

Mediation within the workplace can help to resolve disputes. It can assist aggrieved parties to reach an understanding and find common ground. Better working relationships can result from mediation.